Shipping and Payment Options

Shipping Options

We ship worldwide! Most of products are shipped from our Portugal warehouse! 

Shipping options available:

- Mail of Portugal (Correios of Portugal): rates vary depending on the country, starts from 13Euro for 1kg package to Europe. Usually it takes about 4-5 days to arrive destinations in EU and up to 1.5-2 weeks for destinations outside of EU.

- Express Mail (EU): from Portugal we offer EMS (Express Mail or Priority Express) which delivers in 2-3 days wiithin EU and within a week to most of locations in the world. Fedex is used for shipping from our Russia warehouse (very few items are shipped from there and normally outside of EU), it takes 2-4 days to most of locations in the world.

Fedex from Portugal is also possible by request, please contact us by e-mail info@diva-milano.com for a shipping quote. Once we decide on the rate, we will send you a Paypal invoice for payment.

 

Customs Fees and VAT

When shipping from Portugal, VAT rate is 20% and is included in the price on the web site. There are no customs fees for destinations within EU. We do not subtract VAT when shipping from EU to outside EU. 

If you need any special shipping arrangements please mark it in comments to your order.

 

Payment Options

Payment options:

  • Paypal: either using your Paypal account or directly with your credit card as a Paypal guest (if you do not have a Paypal account). We do not charge any additional fees above product price + shipping cost.
  • A Bank transfer option is for the transfer to our European bank account, we offer a 3% discount for this type of payment. This is the best option for payments within EU (only Euro zone countries) as there are no bank charges for such payments. We do not recommend this way of payment from outside of EU as extra bank fees may apply at your side.

If you choose regular Air Mail delivery or Express Mail, you can proceed to paying immediately after you make your order on-line. If you want a special shipping option (e.g. FedEx from Portugal), we will send you the invoice once we agree on a shipping quote by e-mail.

Please address all your additional questions to our e-mail info@diva-milano.com