Feel free to order our products, even if you do not like the model or ordered the wrong size, you can return the product to us for refund or exchange within 14 days of receipt of your order. Please note that returned items must be in clean, unworn, unwashed and brand new condition, in its original packaging with tags attached.
If you wish to exchange an item that you purchased for a different size or style, we will ship you the replacement FREE by regular mail (this is not applicable to items purchased with a promo discount, we will ask you to pay for the replacement shipping).
Unfortunately we do not offer a refund for initial or return shipping in case of a return or exchange. If the shipping was free, in case of return we will refund the price of the goods purchased with a deduction of our actual shipping cost (a free shipping is a promo offer which is not refundable).
After we receive your return, we will inspect it and provided the product is in like-new condition described above, we will make you a refund and/or send your exchange.
Products purchased with a discount from "Sale" category are non-refundable.
Diva Milano company is settled to provide the product of the highest possible quality. On top of inspections at the factory all products are inspected before shipping. But if by chance you receive a damaged/faulted item, we will send you a replacement or make a full refund including initial and return shipping costs, within 30 days after receipt of your purchase.
Please contact us by e-mail email@example.com in case you wish to return/exchange any items you purchased for further instructions.